Apply After-Service
We provide quick after-service in European Market; user can be easily accessible to get a convenient technical support.
Procedure for Applying After-service
1. Fill the Car form for application correctly.
2. Contact OPTI TW headquarter and send the Car form to the E-mail address as following: service@opti-solar.com or info@opti-solar.com
3. OPTI TW headquarter approves and issue a RMA number.
4. Sender needs to properly package the defective unit with original box (or suitable box) and mark the RMA number at the top of BOX.
# OPTI have the right to reject the receipt of goods if it’s not subject to our request.
5. Send the defective unit to the service center.
6. OPTI will update the status of repair regularly.
7. After well-repaired, service center will return the unit to the sender.
Remark:
1. The freight cost need to be paid by senders.
2. We need to charge the repair fee for the unit over the warranty period.
The value of repair fee is subject to the damage condition.
3. Extra pre-inspection fee needs to be charged for all units.
5. Send the defective unit to the service center.
6. OPTI will update the status of repair regularly.
7. After well-repaired, service center will return the unit to the sender.
Remark:
1. The freight cost need to be paid by senders.
2. We need to charge the repair fee for the unit over the warranty period.
The value of repair fee is subject to the damage condition.
3. Extra pre-inspection fee needs to be charged for all units.
